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FAQ

How long will it take to ship to my address?

NOTE: Due to the COVID-19 pandemic and restrictions there may be delays with delivery times from our delivery partners. Please check the tracking details of your order for the most up to date information.

Our regular order processing times are 1 business day, but this may be extended during busy periods.

Shipping times vary by service type and destination, but as a guide Standard delivery is 5-10 business days after your order has shipped.

We always strive to ship your order as quickly as possible. If you are waiting for your delivery and feel that it is taking longer than it should you can use the tracking link on your confirmation email to check the website for the whereabouts of your products.

Of course at any time during the shipping process that you have concerns you can contact us directly via email admin@torogamingonline.com.

Credit Card payment not working

There are many factors that could lead to a payment error, and should a payment fail, we recommend double checking your card details before anything else. If you believe your information to be correct, and the payment is still not successful, please contact the financial institution that issued your credit card.

Updating Address Details

Have you recently moved or want to change your delivery details?

If your order has processed too far through our warehouse or has been marked as shipped then this may not be possible, however, we still want to help so please let us know.

We recommend contacting our Customer Support team to ensure your details are updated before your order ships.

Customs Duty Fees and Charges

The buyer expressly agrees to reimburse the seller for all customs-related duties, fees and associated costs incurred by the seller on behalf of the buyer. All costs and expenses for inbound customs duties incurred in connection with the products sold on this website shall be paid by the buyer.

Please read our Terms and Conditions.

I cannot find the product that I want

We are adding products to our catalogue daily but if there is a particular product that you cannot find here on our website, please let us know by emailing us admin@torogamingonline.com and we will respond to you as soon as possible.

Why don't you ship to my country?

We are continuously improving our website reach and shipping locations, so even though we may not be able to ship to your exact location or country, now we may do so in the future.

If you still need more information please feel free to contact us via e-mail at admin@torogamingonline.com

What is my address Postcode/ZIP?

If you know partial details of your address such as the province or state you live in and your city, town or nearest post office you can usually find out what your postcode or ZIP is using online code lookup tools.

For customers in Papua New Guinea you can find your postcode from the PNG Post website

Some common PNG postcodes include:

  • Alotau                1211
  • Buka                   4355
  • Boroko               1111
  • Goroka               3441
  • Kavieng             4631
  • Lae                     2411
  • Lihir                   4635
  • Lorengau          4541
  • Madang            2511
  • Mt. Hagen        3281
  • Port Moresby   1121
  • Popondetta      1241
  • Rabaul              4611
  • Wewak             2531
How much is shipping?

The shipping charges for orders are dependant on the size of the shipment and also the the receivers address location and is calculated when you enter the correct address details for an order.

Will video games require an internet connection?

In general we recommend to all our customers purchasing video game products to have an active internet connection so as to ensure that software is kept up-to-date for the best gaming experience possible.